Last Updated: Jul 21 2026

This Cancellation Policy explains when and how you can cancel an order placed on https://1medi.in ("the Website"), operated by 1medi ("we," "us," "our"). This Policy should be read together with our Terms and Conditions, Return Policy, and Refund Policy.

1. When You Can Cancel

1.1 You may cancel an order only before it has been shipped/dispatched. Once an order status changes to "Shipped" or a tracking number has been generated, it can no longer be cancelled, and our Return Policy will apply instead.

1.2 Orders can typically be cancelled if they are in the following status:

• Order Placed / Order Confirmed
• Processing / Packing

1.3 Orders cannot be cancelled once they are in the following status:

• Shipped
• Out for Delivery
• Delivered

2. How to Cancel an Order

2.1 To cancel an order, you may:

• Use the "Cancel Order" option under My Orders in your account, if available, or
• Contact us at onemedisurgicals@gmail.com or 73392 56669 with your order number as soon as possible.

2.2 We recommend requesting cancellation as early as possible after placing the order, as processing and dispatch timelines can be short and we cannot guarantee a cancellation request will be actioned in time.

2.3 We will confirm the status of your cancellation request via email/SMS within 24 hours.

3. Cancellation by Us

We reserve the right to cancel an order on our end, in full or in part, under circumstances including but not limited to:

• The product is out of stock or discontinued after the order was placed.
• Pricing or product listing errors are discovered.
• We are unable to verify your billing/shipping information.
• We suspect the order is fraudulent or placed in violation of our Terms and Conditions.
• The product requires professional/institutional verification (e.g., certain surgical or restricted-use instruments) that could not be completed.
• Delivery is not feasible to the specified address (e.g., serviceability issues).

In such cases, we will notify you and process a full refund for the affected item(s) as per our Refund Policy.

4. Partial Order Cancellation

If your order contains multiple items and only some are unavailable or cancelled (by you or by us) before shipment, the remaining items will be processed and shipped as normal, and a partial refund will be issued for the cancelled item(s).

5. Refunds for Cancelled Orders

5.1 If payment was already made for a successfully cancelled order (or item), the amount will be refunded to your original payment method.

5.2 Refunds for cancellations will be initiated within 3–5 business days and may take an additional 5–10 business days to reflect in your account, depending on your bank/payment provider, consistent with our Refund Policy.

5.3 For Cash on Delivery (COD) orders, if applicable, no charge applies if cancelled before dispatch.

6. Cancellation After Shipment

6.1 Once an order has been shipped, it cannot be cancelled. If you no longer want the product:

• You may refuse to accept delivery, in which case the order will be returned to us as an undelivered shipment, subject to Section 7 below, or
• If already delivered, our no-cancellation policy applies, and only the Return Policy exceptions (damaged/defective/wrong item) will apply.

6.2 Refusing delivery for reasons other than a visibly damaged package may result in deduction of shipping and handling charges from any applicable refund.

7. Repeated Failed Deliveries / Refused Orders

7.1 If a shipped order is undeliverable due to an incorrect address, unavailability of the recipient after multiple delivery attempts, or refusal without valid reason, we reserve the right to treat this as a customer-initiated cancellation and deduct applicable shipping/handling charges before refunding the remaining amount.

7.2 We reserve the right to restrict or refuse future orders from accounts with a pattern of repeated refused/failed deliveries.

8. Custom, Bulk, or Institutional Orders

For bulk orders, institutional purchases, or any order flagged as custom/made-to-order, cancellation terms may differ and will be communicated to you at the time of order confirmation. Where no separate terms are communicated, this Policy applies.

9. Contact Us

For cancellation requests or questions about this Policy:

Email: onemedisurgicals@gmail.com Phone: 73392 56669 Hours: 9AM to 9PM

10. Changes to This Policy

We may update this Cancellation Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date and will apply to orders placed after the update.