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Privacy Policy

Last Updated: Jul 21 2026

1medi ("we," "us," "our," or "the Company") operates the website https://1medi.in (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from the Website.

By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

1.1 Information You Provide to Us

  • Account information: Name, email address, phone number, password (encrypted).
  • Order information: Billing address, shipping address, order history, product preferences.
  • Payment information: Payment method details are collected and processed by our third-party payment gateway partners. We do not store complete card numbers, CVV, or banking credentials on our servers.
  • Communications: Information you provide when contacting customer support, submitting reviews, or filling out forms (e.g., grievance or contact forms).

1.2 Information Collected Automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URLs.
  • Cookies and tracking technologies: We use cookies and similar technologies to remember your preferences, maintain your cart, and analyze Website traffic. See Section 6 for more detail.

1.3 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, delivery/logistics partners, and analytics providers, to the extent necessary to fulfil your order or improve the Website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including payment processing, shipping, and delivery.
  • Create and manage your account.
  • Communicate with you regarding orders, order status, and customer support requests.
  • Send transactional messages (order confirmations, shipping updates, invoices).
  • Send promotional or marketing communications, where you have opted in (you may opt out at any time — see Section 8).
  • Improve, personalize, and optimize the Website and product offerings.
  • Detect, investigate, and prevent fraudulent transactions and other unlawful activity.
  • Comply with applicable legal, regulatory, and tax obligations.

We do not use the medical/health-related nature of products you purchase to infer, record, or profile any personal health condition, diagnosis, or medical history about you.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: With third parties who perform services on our behalf, such as payment gateways, courier/logistics partners, hosting providers, SMS/email service providers, and analytics providers — solely to the extent necessary to provide their services.
  • Legal and regulatory requirements: Where required to comply with applicable law, regulation, legal process, or government request, or to protect the rights, property, or safety of 1medi, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
  • With your consent: For any other purpose disclosed to you at the time of collection, with your consent.

4. Data Security

4.1 We implement reasonable technical and organizational security measures — including encryption, access controls, and secure servers — designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.2 Payment transactions are processed through PCI-DSS compliant third-party payment gateways; we do not store full payment card details.

4.3 No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, tax, or reporting obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for the period required under applicable Indian law.

6. Cookies and Tracking Technologies

6.1 We use cookies and similar technologies to:

  • Keep you logged in and remember your shopping cart.
  • Understand how visitors use the Website (analytics).
  • Improve site performance and personalize your experience.

6.2 You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website, such as cart functionality.

7. Third-Party Links and Services

The Website may contain links to third-party websites (e.g., payment gateways, social media, courier tracking). This Privacy Policy does not apply to third-party sites, and we encourage you to review their respective privacy policies.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal/record-keeping requirements.
  • Withdraw consent for marketing communications at any time by using the "unsubscribe" link in emails or contacting us directly.
  • Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at onemedisurgicals@gmail.com. We may need to verify your identity before processing your request.

9. Marketing Communications

If you have opted in to receive promotional emails, SMS, or WhatsApp messages, you may opt out at any time by:

  • Clicking the "unsubscribe" link in our emails, or
  • Contacting us at onemedisurgicals@gmail.com / 73392 56669.

You will continue to receive transactional communications (e.g., order confirmations) even after opting out of marketing messages, as these are necessary to fulfil your orders.

10. Children's Privacy

The Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. International Data Transfers

If you are accessing the Website from outside India, please note that your information may be transferred to, stored, and processed in India or other locations where our service providers operate. By using the Website, you consent to such transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:

Name: ONE MED SURGICALSS Email: onemedisurgicals@gmail.com Phone: 73392 56669 Address: No: 06, CHAIRMAN SUBBURAYAR STREET VILLUPURAM, TAMIL NADU,PIN NO : 605 602

We will address grievances relating to your personal information within the timelines prescribed under applicable Indian law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: onemedisurgicals@gmail.com Phone: 73392 56669 Address: No: 06, CHAIRMAN SUBBURAYAR STREET VILLUPURAM, TAMIL NADU,PIN NO : 605 602