Last Updated: Jul 21 2026

Welcome to ONE MED SURGICALSS ("we," "us," "our," or "the Company"), accessible at https://1medi.in (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website and any purchase you make through it.

By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. About Us

1medi operates an online marketplace for medical, surgical, diagnostic, and healthcare-related equipment and supplies, including but not limited to instruments, monitoring devices, mobility aids, personal care items, and related accessories.

Business Name: ONE MED SURGICALSS Registered Address: No: 06, CHAIRMAN SUBBURAYAR STREET VILLUPURAM, TAMIL NADU,PIN NO : 605 602 Contact Email: info@1medi.in Contact Phone: 73392 56669 GSTIN: 33DJROO3145Q2ZE

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
• You have the legal authority to enter into a binding contract.
• The information you provide during registration or checkout is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if these conditions are not met.

3. Nature of Products — Important Medical Disclaimer

3.1 Many products listed on this Website are medical, surgical, or diagnostic instruments and equipment intended primarily for use by qualified healthcare professionals, institutions, or individuals under appropriate guidance.

3.2 1medi does not provide medical advice. Product descriptions, images, and specifications on the Website are for informational purposes only and do not constitute medical, clinical, or professional advice. You should consult a qualified healthcare professional before purchasing or using any medical device or instrument, particularly for diagnostic, surgical, or therapeutic purposes.

3.3 Certain products may require appropriate training, licensing, or professional qualification to use safely and correctly. It is the buyer's sole responsibility to ensure they are legally and professionally authorized to purchase and use such products.

3.4 We do not guarantee that any product is fit for a specific medical purpose, diagnosis, or treatment. Use of any product purchased from this Website is entirely at your own risk and discretion.

3.5 Nothing on this Website should be treated as a substitute for professional medical consultation, diagnosis, or treatment. If you are experiencing a medical emergency, contact emergency services or a qualified medical professional immediately.

4. Account Registration

4.1 You may be required to create an account to place an order. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4.2 You agree to notify us immediately of any unauthorized use of your account.

4.3 We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Product Listings, Pricing & Availability

5.1 We make reasonable efforts to ensure product descriptions, images, and prices displayed on the Website are accurate. However, errors may occur, and we do not warrant that product descriptions or other content is error-free.

5.2 All prices are listed in Indian Rupees (₹) and are inclusive/exclusive of applicable taxes as indicated at checkout.

5.3 Prices, discounts, and offers displayed on the Website are subject to change without prior notice.

5.4 Product availability is not guaranteed. In the event a product is out of stock or discontinued after an order is placed, we will notify you and offer a refund, replacement, or store credit at our discretion.

5.5 We reserve the right to limit order quantities per customer or per order at our discretion.

6. Orders and Order Acceptance

6.1 Placing an order on the Website constitutes an offer to purchase. All orders are subject to acceptance and availability.

6.2 We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or inability to verify buyer information/eligibility (particularly for restricted or professional-use products).

6.3 An order confirmation does not guarantee that the product will be shipped; final confirmation of shipment will be communicated separately.

7. Payments

7.1 We accept payments through the payment methods displayed at checkout (e.g., credit/debit cards, UPI, net banking, wallets, or cash on delivery, where available).

7.2 All payment transactions are processed through secure third-party payment gateways. We do not store your complete card or banking details on our servers.

7.3 In case of payment failure after debit, any amount deducted will be refunded as per the standard timelines of your bank or payment provider.

8. Shipping and Delivery

8.1 We aim to dispatch and deliver orders within the timelines communicated at checkout or via order confirmation. Delivery timelines are estimates only and not guaranteed.

8.2 Risk of loss and title for products pass to you upon delivery to the shipping address provided.

8.3 We are not liable for delays caused by courier partners, natural events, regulatory holds (e.g., for medical/surgical goods), incorrect address details provided by the customer, or other circumstances beyond our reasonable control.

8.4 It is your responsibility to provide accurate and complete shipping information. We are not responsible for non-delivery or misdelivery resulting from incorrect information provided by you.

9. Cancellations, Returns & Refunds

9.1 Due to the hygiene, safety, and medical-use nature of the products sold on this Website, we do not accept returns or exchanges once an order has been delivered, except as expressly stated in Section 9.2.

9.2 Exceptions — Damaged, Defective, or Incorrect Items: If you receive a product that is physically damaged in transit, materially defective, or different from what you ordered, you must notify us at info@1medi.in/73392 56669 within 48 hours of delivery, along with photographic/video evidence. Valid claims will be resolved through replacement, repair, or refund at our sole discretion, subject to verification.

9.3 Order cancellations are permitted only before the order has been shipped. Once an order is shipped, it cannot be cancelled.

9.4 Approved refunds will be processed to the original payment method within 7–14 business days, subject to bank/payment provider timelines.

9.5 We reserve the right to reject a return/replacement claim if the product shows signs of use, tampering, missing accessories/packaging, or if the claim is made outside the stipulated window.

10. Warranties

10.1 Certain products may carry a manufacturer's or seller's warranty, as specified on the individual product page. Warranty claims, where applicable, are subject to the terms set by the respective manufacturer/brand.

10.2 Except as expressly stated, all products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

11. Intellectual Property

11.1 All content on this Website — including text, graphics, logos, images, product descriptions, and software — is the property of 1medi or its licensors and is protected by applicable intellectual property laws.

11.2 You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

12. User Conduct

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to the Website, servers, or connected systems.
• Upload or transmit viruses, malicious code, or engage in any activity that disrupts the Website's functioning.
• Submit false, misleading, or fraudulent information when placing an order.
• Use automated means (bots, scrapers) to access or extract data from the Website without permission.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, 1medi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or products purchased, including but not limited to loss of health, injury, loss of profits, or data loss.

13.2 Our total liability arising from any order shall not exceed the amount paid by you for the specific product giving rise to the claim.

13.3 Nothing in these Terms limits liability that cannot be excluded under applicable Indian law.

14. Indemnification

You agree to indemnify and hold harmless 1medi, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the Website, violation of these Terms, or improper/unauthorized use of any product purchased.

15. Third-Party Links

The Website may contain links to third-party websites or services. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party site.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. https://1medi.in/privacy-policy

17. Modifications to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. Continued use of the Website after changes constitutes acceptance of the revised Terms.

18. Termination

We reserve the right to suspend or terminate your access to the Website, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts of India.

(Note: For enforceability, it is strongly recommended you specify a particular city/state — e.g., "the courts of Villupuram, Tamilnadu" — rather than a generic national reference. Please update this section once you finalize your registered business location.)

20. Grievance Redressal

In accordance with applicable Indian consumer protection and IT regulations, any complaints or concerns regarding products or services may be directed to:

Grievance Officer: VILLUPURAM, TAMIL NADU Email: onemedisurgicals@gmail.com Phone: 73392 56669 Address: No: 06, CHAIRMAN SUBBURAYAR STREET VILLUPURAM, TAMIL NADU,PIN NO : 605 602

We will acknowledge and address grievances within the timelines prescribed by applicable law.

21. Contact Us

For any questions regarding these Terms, please contact us at:

Email: onemedisurgicals@gmail.com Phone: 73392 56669 Address: No: 06, CHAIRMAN SUBBURAYAR STREET VILLUPURAM, TAMIL NADU,PIN NO : 605 602