Last Updated: Jul 21 2026

This Refund Policy applies to all purchases made on https://1medi.in ("the Website"), operated by 1medi ("we," "us," "our"). Please read this Policy carefully before placing an order. This Policy should be read together with our Terms and Conditions and Privacy Policy.

1. General Policy — No Returns

1.1 Due to the hygiene, safety, sterility, and medical-use nature of the products sold on this Website (including but not limited to medical instruments, surgical equipment, diagnostic devices, and personal care items), we do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or general dissatisfaction once an order has been delivered.

1.2 We encourage customers to carefully review product descriptions, specifications, images, and sizing/measurement details before placing an order. For queries about product suitability, contact us at onemedisurgicals@gmail.com/73392 56669 before purchasing.

2. Exceptions — Damaged, Defective, or Incorrect Items

2.1 Notwithstanding Section 1, we will offer a replacement, repair, or refund in the following limited circumstances:

• Damaged in transit: The product arrives physically damaged or broken.
• Defective/Faulty: The product does not function as intended due to a manufacturing defect.
• Incorrect item: You received a different product, size, or variant than what you ordered.
• Missing item: An item from your order was not included in the shipment.

2.2 To raise a claim under this section, you must:

• Notify us within 48 hours of the delivery date.
• Email onemedisurgicals@gmail.com or call 73392 56669 with your order number.
• Provide clear photographs and/or a short video of the product, its packaging, and the shipping label as received.
• Keep the original packaging, tags, and accessories intact until the claim is resolved.

2.3 Claims submitted after the window specified above, or without adequate supporting evidence, may not be eligible for resolution.

2.4 We reserve the right to request the product be returned to us for inspection before approving a replacement or refund. In such cases, return shipping arrangements/costs will be communicated to you at the time of the claim.

3. Products Not Eligible for Return or Refund (Even Under Exceptions)

The following items are not eligible for return, replacement, or refund, even in cases of claimed damage or defect, once the product has been used, unpacked from sealed sterile packaging, or where hygiene cannot be assured:

• Products explicitly marked as "non-returnable" on the product page.
• Sterile or single-use items once the seal/packaging has been opened (e.g., syringes, lancets, sterile instruments).
• Personal care and hygiene items (e.g., supporters, cups, masks) once unpacked.
• Products damaged due to misuse, improper handling, or unauthorized modification after delivery.
• Products without original packaging, invoice, or accessories.

4. Order Cancellations

4.1 You may cancel an order only before it has been shipped. Once shipped, orders cannot be cancelled and the standard delivery/no-return terms apply.

4.2 To cancel an order, contact us immediately at onemedisurgicals@gmail.com/73392 56669 with your order number. We will confirm via email/SMS whether the cancellation was successful.

4.3 If an order is cancelled before shipment, the full amount paid will be refunded as per Section 6 below.

5. Order Rejected/Undelivered Due to Customer Error

If an order is returned to us because of an incorrect address, refusal to accept delivery, or repeated unavailability at the delivery location, we reserve the right to deduct applicable shipping and handling charges before processing any refund.

6. Refund Method and Timelines

6.1 Approved refunds (for cancellations before shipment, or valid claims under Section 2) will be issued to the original payment method used at checkout.

6.2 Refunds will be initiated within 3–5 business days of approval and may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.

6.3 For Cash on Delivery (COD) orders, if applicable, refunds will be processed via bank transfer or store credit; you may be asked to share bank account details for this purpose.

6.4 We do not process refunds in cash.

7. Replacement Process

7.1 Where a replacement is approved under Section 2, we will dispatch the replacement item once the claim is verified (and, if required, the original item is returned and inspected).

7.2 If the product is out of stock at the time of an approved replacement, we will offer either a refund or a similar alternative product, at your choice.

8. How to Contact Us for a Refund/Replacement Request

To initiate a claim, please contact us with your order number, registered email/phone, and a description of the issue:

Email: onemedisurgicals@gmail.com Phone: 73392 56669 Hours: 9AM to 9PM

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date and will apply to orders placed after the update. This Policy does not affect your statutory rights under applicable Indian consumer protection law.

10. Grievance Redressal

If you are not satisfied with the resolution of your refund/replacement request, you may escalate the matter to our Grievance Officer:

Name: ONE MED SURGICALSS Email: onemedisurgicals@gmail.com Phone: 73392 56669