Last Updated: Jul 21 2026
This Return Policy explains the circumstances under which products purchased from https://1medi.in ("the Website"), operated by 1medi ("we," "us," "our"), may be returned, and the process for doing so. This Policy should be read together with our Terms and Conditions and Refund Policy.
1. General Policy — No Returns
1.1 Given the hygiene, safety, and medical/surgical nature of the products sold on this Website, we do not accept returns for reasons such as change of mind, incorrect selection by the customer, or general dissatisfaction with a product that matches its description.
1.2 We strongly encourage you to review product specifications, dimensions, material, and intended use carefully before ordering. If you're unsure whether a product suits your requirement, contact us at onemedisurgicals@gmail.com/73392 56669 prior to purchase.
2. When a Return Is Accepted
We accept a return only in the following situations, and only when reported within the timeframe specified in Section 3:
| Situation | Eligible for Return? |
|---|
| Product damaged during transit | Yes |
| Product is defective/faulty (manufacturing issue) | Yes |
| Wrong product, size, or variant delivered | Yes |
| Item(s) missing from the order | Yes (missing item shipped/refunded, no full return needed) |
| Changed your mind after delivery | No |
| Ordered wrong product/size by mistake | No |
| Product opened from sterile/sealed packaging and no longer usable for return | No |
| Product used, installed, or altered after delivery | No |
3. Return Request Window
3.1 You must report an eligible issue (per Section 2) within 48 hours of the delivery date shown in your tracking/order status.
3.2 Requests raised after this window will generally not be accepted, except where required by applicable Indian consumer protection law.
4. How to Request a Return
To request a return, please:
- Contact us at onemedisurgicals@gmail.com or 73392 56669 with your order number.
- Describe the issue and attach clear photos/video of the product, its condition, the outer packaging, and the shipping label.
- Our team will review your request and respond within 24–48 hours with next steps.
- If approved, we will either arrange a reverse pickup or ask you to ship the item back to us, depending on the product and your location. Instructions and any applicable return shipping details will be provided at that time.
5. Condition of Returned Products
To be eligible for an approved return, the product must generally be:
- In its original condition, unused and unaltered (except where the return is due to a defect present on arrival).
- In its original packaging, with all accessories, manuals, tags, and seals intact (where the defect/damage does not concern the packaging itself).
- Accompanied by the original invoice or order confirmation.
We reserve the right to reject a return if the product does not meet these conditions upon inspection, in which case the item will be sent back to you.
6. Inspection Process
6.1 Once we receive a returned product (where a physical return is required), our team will inspect it to verify the reported issue.
6.2 Inspection is typically completed within 3–5 business days of receipt.
6.3 If the claim is verified, we will proceed with a replacement or refund as per our Refund Policy. If the claim is not verified (e.g., no defect found, or damage appears to be due to misuse), the product will be returned to you and no replacement/refund will be issued.
7. Return Shipping Costs
7.1 For returns arising from our error (wrong item shipped, defective/damaged product) — we bear the cost of return shipping.
7.2 Return pickups/shipping, where offered as a courtesy for other situations, may be at the customer's expense, communicated to you before you proceed.
8. Non-Returnable Products
The following categories are non-returnable under any circumstance once delivered and unpackaged, due to hygiene and safety requirements, unless the item was defective/incorrect at the point of delivery and reported within the window in Section 3:
- Sterile or single-use medical items (e.g., syringes, lancets, sterile disposables).
- Personal care and hygiene-related products (e.g., supporters, eye cups, masks).
- Any product explicitly marked "non-returnable" on its product page.
9. Refunds for Approved Returns
Once a return is approved and (where applicable) inspected, the resulting refund or replacement will be processed as described in our Refund Policy, including applicable timelines and refund methods.
10. Contact Us
For any questions about this Return Policy or to initiate a return request:
Email: onemedisurgicals@gmail.com Phone: 73392 56669 Hours: 9AM to 9PM
11. Changes to This Policy
We may revise this Return Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date and will apply prospectively to orders placed after the update.
